Customer Success and Community Manager

Permanent employee, Full or part-time · London

About the role

Are you ready to shake up the construction industry with awesome technology? Join our Customer Success team and help bridge the collaboration gap in construction!

At Sablono, we make construction as easy as tracking a parcel online. Since 2013, we’ve been on a mission to solve the collaboration problem in construction projects. Our platform supports international construction companies and their landmark projects on five continents. The UK is one of our key markets, with leading companies like Ballymore, Lendlease, Domis, and Morgan Sindall relying on our technology.

Key Responsibilities:

Visit construction sites regularly and connect with our users.
Be the go-to person for any support needed, acting as the friendly face to the customer.
Run community events to connect construction peers.
Provide a platform for innovative sites and people in the construction industry to showcase their tech-savvy solutions.
Listen to customers, train, and support all project teams to ensure they love using our platform.
Represent Sablono at industry events and conferences,
Foster collaboration and proudly represent the brand.

Your profile

Passion for supporting construction, ideally with your own project experience.
Background in Construction or Civil Engineering (1 year or more).
Great people skills and a desire to connect in person.
Willingness to visit construction sites and get your boots muddy.
High responsiveness and proactiveness.
Believer in innovative solutions.
Serving attitude with an understanding of change and transformation processes.
Willingness to travel within the UK

What we offer

Be part of landmark projects you can tell your family and friends about: "Look, I built this" ;-)
Hybrid setup with an office in central London.
Pret Coffee Subscription.
Regular team lunches and events including trips to the Berlin office and elsewhere

Apply for this job

We look forward to hearing from you!

Thank you for your interest in working with us. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to office@sablono.com.